[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"ssr-repo-browse-{\"subject\":\"kepuasan-pelanggan\",\"page\":1}":3,"menu-footer-id":161,"menu-main-id":223},{"rows":4,"meta":152},[5,16,23,30,37,44,51,58,65,72,79,87,94,101,109,116,123,130,137,144],{"id":6,"source":7,"branch":8,"branch_name":8,"title":9,"authors":10,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":14,"availability":8,"url":15},"repo-dspace000003247","repo",null,"Pengaruh Kepercayaan dan Kepuasan Pelanggan Terhadap Loyalitas Skincare Azarine di Kota Blitar",[11],"Rizka Ziadatul Ilmi",2025,"Skripsi (D4)","Skincare di Indonesia akan terus berkembang karena kebutuhan pasar akan produk tersebut terus meningkat seiring berjalannya waktu. Kepercayaan dan kepuasan dari pelanggan menjadi aspek penting yang mempengaruhi loyalitas dari pelanggan. Penelitian ini bertujuan untuk mengetahui dan menganalisis…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003247&year=2025&title=pengaruh-kepercayaan-dan-kepuasan-pelanggan-terhadap-loyalitas-skincare-azarine-di-kota-blitar",{"id":17,"source":7,"branch":8,"branch_name":8,"title":18,"authors":19,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":21,"availability":8,"url":22},"repo-dspace000003238","Pengaruh Kualitas Produk dan Customer Experience Terhadap Kepuasan Pelanggan Brand Erigo",[20],"Ema Umiatul Chusna","Persaingan dalam industri fashion digital mendorong perusahaan untuk memastikan kepuasan pelanggan sebagai elemen utama keberlangsungan bisnis. Erigo adalah salah satu brand lokal yang berhasil menembus pasar internasional. Sebagai salah satu brand lokal yang aktif di platform e-commerce Shopee…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003238&year=2025&title=pengaruh-kualitas-produk-dan-customer-experience-terhadap-kepuasan-pelanggan-brand-erigo",{"id":24,"source":7,"branch":8,"branch_name":8,"title":25,"authors":26,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":28,"availability":8,"url":29},"repo-dspace000003193","Pengaruh Kualitas Pelayanan dan Keragaman Produk Terhadap Kepuasan Pelanggan UMKM Morfeen di Kota Malang",[27],"Yofianda Harwin Diara","Industri kreatif berkembang pesat, termasuk bisnis kaos distro di bidang fashion. UMKM Morfeen di Kota Malang merupakan salah satu brand lokal yang mampu bertahan dalam persaingan pasar. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan keragaman produk terhadap kepuasan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003193&year=2025&title=pengaruh-kualitas-pelayanan-dan-keragaman-produk-terhadap-kepuasan-pelanggan-umkm-morfeen-di-kota-malang",{"id":31,"source":7,"branch":8,"branch_name":8,"title":32,"authors":33,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":35,"availability":8,"url":36},"repo-dspace000003148","Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan PT KAI Tipe Eksekutif (Studi Pada Mahasiswa di Malang Raya)",[34],"Viona Aprilyony","Indonesia mengalami kemajuan besar di berbagai bidang salah satunya transportasi yang terus berevolusi seiring berjalanya waktu. PT KAI merupakan salah satu moda transportasi yang menghadapi tantangan besar untuk tetap menjadi pilihan utama bagi masyarakat. 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Sejalan dengan ini, Toko Ritel Raffa Mart Mojokerto dipacu untuk dapat memberikan kualitas…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003096&year=2025&title=pengaruh-kualitas-pelayanan-dan-program-potongan-harga-terhadap-kepuasan-pelanggan-pada-toko-ritel-raffa-mart-mojokerto",{"id":59,"source":7,"branch":8,"branch_name":8,"title":60,"authors":61,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":63,"availability":8,"url":64},"repo-dspace000003095","Pengaruh Servicescape dan Customer Experience Terhadap Kepuasan Pelanggan Pada Komath Ngebel Cafe di Ponorogo",[62],"Vina Dwi Rosadiana","Perilaku konsumen di industri kafe menunjukkan orientasi produk menuju pencarian suasana dan pengalaman menyeluruh selama menikmati layanan. Hal ini menjadi tantangan sekaligus peluang bagi pemilik cafe khususnya di daerah wisata yang dituntut untuk memberikan pengalaman berkesan bagi para…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003095&year=2025&title=pengaruh-servicescape-dan-customer-experience-terhadap-kepuasan-pelanggan-pada-komath-ngebel-cafe-di-ponorogo",{"id":66,"source":7,"branch":8,"branch_name":8,"title":67,"authors":68,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":70,"availability":8,"url":71},"repo-dspace000003094","Pengaruh Kualitas Layanan dan Kenyamanan Terhadap Kepuasan Pelanggan PT Kereta Api Indonesia (Studi Kasus Pada Kereta Api Commuter Line Penataran)",[69],"Dhahelsa Dwi Santhica","KA Commuter Line Penataran merupakan salah satu moda transportasi yang diminati masyarakat karena tarifnya terjangkau. Meskipun terjadi peningkatan jumlah penumpang masih ditemukan beberapa keluhan terkait kualitas layanan dan kenyamanan. Penelitian ini bertujuan untuk mengetahui: (1) pengaruh…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003094&year=2025&title=pengaruh-kualitas-layanan-dan-kenyamanan-terhadap-kepuasan-pelanggan-pt-kereta-api-indonesia-studi-kasus-pada-kereta-api-commuter-line-penataran",{"id":73,"source":7,"branch":8,"branch_name":8,"title":74,"authors":75,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":77,"availability":8,"url":78},"repo-dspace000003090","Pengaruh Fasilitas dan Pengalaman Pelanggan Terhadap Kepuasan Pelanggan Blessing Hills Hotel di Trawas Mojokerto",[76],"Maya Puspita Sari","Kenaikan jumlah wisatawan telah memicu persaingan yang semakin ketat dalam industri perhotelan dan pariwisata dalam beberapa tahun terakhir. Suatu tempat wisata dianggap menarik dan bersaing jika dapat menarik serta memuaskan wisatawan. Upaya menciptakan kepuasan pada sektor jasa perhotelan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003090&year=2025&title=pengaruh-fasilitas-dan-pengalaman-pelanggan-terhadap-kepuasan-pelanggan-blessing-hills-hotel-di-trawas-mojokerto",{"id":80,"source":7,"branch":8,"branch_name":8,"title":81,"authors":82,"publisher":8,"year":12,"type":84,"call_number":8,"isbn":8,"cover":8,"abstract":85,"availability":8,"url":86},"repo-dspace000002246","Analisis Kinerja Perusahaan Menggunakan Metode Balanced Scorecard (Studi Kasus pada PT PLN (Persero))",[83],"Zachrida Viranti Putri","Tugas Akhir (D3)","Perkembangan kebutuhan listrik dan tuntutan transformasi digital mendorong perusahaan utilitas untuk terus meningkatkan kinerja. Penelitian ini bertujuan untuk menganalisis kinerja PT PLN (Persero) dengan pendekatan Balanced Scorecard melalui empat perspektif: keuangan, pelanggan, proses bisnis…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000002246&year=2025&title=analisis-kinerja-perusahaan-menggunakan-metode-balanced-scorecard-studi-kasus-pada-pt-pln-persero",{"id":88,"source":7,"branch":8,"branch_name":8,"title":89,"authors":90,"publisher":8,"year":12,"type":84,"call_number":8,"isbn":8,"cover":8,"abstract":92,"availability":8,"url":93},"repo-dspace000002107","Analisis Penerapan Pelayanan Prima terhadap Kepuasan Pelanggan di PT Werbel Indonesia Services Kota Malang",[91],"Safira Kintan. A","Studi ini menyoroti masalah kesenjangan antara harapan pelanggan dan persepsi terhadap pelayanan prima di PT Werbel Indonesia Services Kota Malang. Tujuannya adalah untuk menganalisis dampak penerapan layanan yang sangat baik pada kepuasan pelanggan. Tujuan penelitian termasuk mengidentifikasi…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000002107&year=2025&title=analisis-penerapan-pelayanan-prima-terhadap-kepuasan-pelanggan-di-pt-werbel-indonesia-services-kota-malang",{"id":95,"source":7,"branch":8,"branch_name":8,"title":96,"authors":97,"publisher":8,"year":12,"type":84,"call_number":8,"isbn":8,"cover":8,"abstract":99,"availability":8,"url":100},"repo-dspace000002032","Analisis Peran Customer Relation Coordinator (CRC) dalam Menangani Keluhan Pelanggan untuk Meningkatkan Kepuasan di Auto2000 Sukun Malang",[98],"Firly Novalia Dwi Putri","Kualitas penanganan keluhan pelanggan merupakan faktor penentu utama kepuasan yang berdampak pada loyalitas dan reputasi perusahaan. Sebagai garda terdepan Auto2000 Sukun Malang, Customer Relation Coordinator (CRC) memainkan peran krusial dalam menyelesaikan proses penanganan keluhan pelanggan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000002032&year=2025&title=analisis-peran-customer-relation-coordinator-crc-dalam-menangani-keluhan-pelanggan-untuk-meningkatkan-kepuasan-di-auto2000-sukun-malang",{"id":102,"source":7,"branch":8,"branch_name":8,"title":103,"authors":104,"publisher":8,"year":106,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":107,"availability":8,"url":108},"repo-dspace000003296","Pengaruh Kualitas Produk Dan Brand Awareness Terhadap Kepuasan Pelanggan UMKM Pocong Pancong Di Kota Malang",[105],"Bramanta Beckham Biasmoro",2024,"Dunia bisnis berkembang sangat pesat yang ditandai dengan munculnya berbagai macam jenis usaha baru. Salah satu bidang bisnis yang diminati oleh pemasar adalah bisnis kuliner. Bisnis kuliner saat ini berlomba–lomba untuk membuat makanan dengan cita rasa dan penampilan yang berbeda dari pesaing…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003296&year=2024&title=pengaruh-kualitas-produk-dan-brand-awareness-terhadap-kepuasan-pelanggan-umkm-pocong-pancong-di-kota-malang",{"id":110,"source":7,"branch":8,"branch_name":8,"title":111,"authors":112,"publisher":8,"year":106,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":114,"availability":8,"url":115},"repo-dspace000003287","Pengaruh Citra Destinasi Dan Kepuasan Pelanggan Terhadap Niat Perilaku Pada Lembah Tumpang Resort Kabupaten Malang",[113],"Fairuz Hasna’ Naifa","Pariwisata merupakan salah satu industri penting yang memiliki peran dalam perekonomian Indonesia. Ketatnya persaingan pada industri pariwisata mengharuskan pemilik maupun pengelola destinasi untuk menawarkan daya tarik, keunikan bahkan memperbaiki pelayanan mereka agar mampu menarik minat…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003287&year=2024&title=pengaruh-citra-destinasi-dan-kepuasan-pelanggan-terhadap-niat-perilaku-pada-lembah-tumpang-resort-kabupaten-malang",{"id":117,"source":7,"branch":8,"branch_name":8,"title":118,"authors":119,"publisher":8,"year":106,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":121,"availability":8,"url":122},"repo-dspace000003279","Pengaruh Desain Kemasan Dan Kualitas Produk Terhadap Kepuasan Pelanggan Janji Jiwa Jilid 656 Kota Malang",[120],"Martina Putri Mikona","Desain kemasan produk memegang pengaruh yang penting dalam upaya meningkatkan kualitas produk untuk meningkatkan kepuasaan atas suatu produk. Kualitas produk dapat memotivasi pembelian dengan meningkatkan kepuasan pelanggan. Produk yang berkualitas akan membuat pelanggan merasa puas. Salah satu…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003279&year=2024&title=pengaruh-desain-kemasan-dan-kualitas-produk-terhadap-kepuasan-pelanggan-janji-jiwa-jilid-656-kota-malang",{"id":124,"source":7,"branch":8,"branch_name":8,"title":125,"authors":126,"publisher":8,"year":106,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":128,"availability":8,"url":129},"repo-dspace000003167","Pengaruh Pengalaman Pelanggan Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Pada Minimarket Lawson Jalan Soekarno Hatta Kota Malang",[127],"Evellin OktaVina Nike Dewanto","Para pelaku usaha dalam industri mulaimenyadari bahwa menciptakan pelanggan yang loyal tidaklah mudah untuk mencapai tujuan dari bisnis itu sendiri. Memberikan kepuasan kepada pelanggan dapat memenuhi kebutuhan, keinginan, dan harapan mereka merupakan hal yang sangat penting bagi pelaku usaha…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003167&year=2024&title=pengaruh-pengalaman-pelanggan-dan-kualitas-layanan-terhadap-kepuasan-pelanggan-pada-minimarket-lawson-jalan-soekarno-hatta-kota-malang",{"id":131,"source":7,"branch":8,"branch_name":8,"title":132,"authors":133,"publisher":8,"year":106,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":135,"availability":8,"url":136},"repo-dspace000003111","Pengaruh Lokasi Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Optimal Fotocopy Malang (Studi Kasus Pelanggan Optimal Fotocopy Malang)",[134],"Rafilah Putri Adibah","Persaingan usaha jasa fotokopi yang semakin ketat menuntut setiap pengelola usaha memperhatikan kepuasan pelanggan. Pengelola Optimal Fotokopi Malang telah memperhatikan kepuasan pelanggan dengan menentukan lokasi usaha yang mudah dijangkau. Optimal Fotokopi Malang menyediakan pelayanan yang…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003111&year=2024&title=pengaruh-lokasi-dan-kualitas-pelayanan-terhadap-kepuasan-pelanggan-optimal-fotocopy-malang-studi-kasus-pelanggan-optimal-fotocopy-malang",{"id":138,"source":7,"branch":8,"branch_name":8,"title":139,"authors":140,"publisher":8,"year":106,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":142,"availability":8,"url":143},"repo-dspace000003035","Pengaruh Kepercayaan Dan Kepuasan Terhadap Loyalitas Pelanggan Di Ukm Dna Collection Kota Sumenep",[141],"Rifki Abrory Firdaus","Arus globalisasi yang sangat pesat dan banyaknya persaingan mengharuskan UKM melakukan peningkatan kualias produk, pelayanan yang baik, dan perluasan pemasaran. Berdasarkan pengamatan, UKM DNA Collection Kota Sumenep telah telah melakukan sesuatu agar pelanggan percaya kepada UKM tersebut, dan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003035&year=2024&title=pengaruh-kepercayaan-dan-kepuasan-terhadap-loyalitas-pelanggan-di-ukm-dna-collection-kota-sumenep",{"id":145,"source":7,"branch":8,"branch_name":8,"title":146,"authors":147,"publisher":8,"year":149,"type":84,"call_number":8,"isbn":8,"cover":8,"abstract":150,"availability":8,"url":151},"repo-dspace000006589","Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PDAM Giri Tirta Cabang Gresik",[148],"Siska Dwi Rahma",2023,"Kualitas pelayanan menjadi salah satu kunci wajib bagi perusahaan. Kualitas pelayanan merupakan tingkat pelayanan terkait pemenuhan kebutuhan pelanggan. 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