[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"ssr-repo-browse-{\"subject\":\"kualitas-pelayanan\",\"page\":1}":3,"menu-footer-id":160,"menu-main-id":222},{"rows":4,"meta":151},[5,16,23,30,37,44,51,58,65,72,79,86,93,100,107,114,121,129,136,144],{"id":6,"source":7,"branch":8,"branch_name":8,"title":9,"authors":10,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":14,"availability":8,"url":15},"repo-dspace000003261","repo",null,"Pengaruh Kualitas Pelayanan dan Keberagaman Produk Terhadap Loyalitas Pelanggan di Toko Emas Berkah Arifin 2 Kota Blitar",[11],"Mella Sukma Setiawan",2025,"Skripsi (D4)","Pertumbuhan ekonomi global yang pesat mendorong peningkatan sektor usaha di negara berkembang, termasuk Indonesia, khususnya dalam industri fashion. Emas, sebagai bagian dari tren fashion, banyak diminati, terutama oleh perempuan. Toko Emas Berkah Arifin 2 di Kota Blitar dikenal dengan pelayanan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003261&year=2025&title=pengaruh-kualitas-pelayanan-dan-keberagaman-produk-terhadap-loyalitas-pelanggan-di-toko-emas-berkah-arifin-2-kota-blitar",{"id":17,"source":7,"branch":8,"branch_name":8,"title":18,"authors":19,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":21,"availability":8,"url":22},"repo-dspace000003259","Pengaruh Kualitas Pelayanan dan Keragaman Produk Terhadap Kepuasan Konsumen Mumuso Kota Malang",[20],"Dewi Fatmawati","Pertumbuhan bisnis ritel di Indonesia yang semakin pesat di era modern saat ini menimbulkan persaingan yang semakin ketat di antara pelaku bisnis ritel. Di Kota Malang khususnya, berbagai toko ritel terus berdatangan dengan keunggulan masing-masing. Sehingga, konsumen dihadapkan dengan banyaknya…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003259&year=2025&title=pengaruh-kualitas-pelayanan-dan-keragaman-produk-terhadap-kepuasan-konsumen-mumuso-kota-malang",{"id":24,"source":7,"branch":8,"branch_name":8,"title":25,"authors":26,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":28,"availability":8,"url":29},"repo-dspace000003256","Pengaruh Inovasi Produk dan Kualitas Pelayanan Terhadap Kepuasan Pengunjung di Dino Park Jawa Timur Park 3",[27],"Aqidhatul Triasfianti Febyola","Indonesia memiliki beragam wisata edukasi, dan kepuasan pengunjung kini menjadi kunci keberhasilan destinasi, yang dapat ditingkatkan melalui inovasi produk dan kualitas pelayanan. Penelitian ini bertujuan untuk menguji dan menjelaskan pengaruh inovasi produk dan kualitas pelayanan terhadap…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003256&year=2025&title=pengaruh-inovasi-produk-dan-kualitas-pelayanan-terhadap-kepuasan-pengunjung-di-dino-park-jawa-timur-park-3",{"id":31,"source":7,"branch":8,"branch_name":8,"title":32,"authors":33,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":35,"availability":8,"url":36},"repo-dspace000003252","Pengaruh Kualitas Pelayanan dan Pengalaman Pelanggan Terhadap Minat Beli Ulang Pada Familymart Soekarno Hatta Kota Malang",[34],"Widya Hayuningtyas","Industri ritel di Indonesia terus berkembang khususnya convenience store, seiring meningkatnya kebutuhan masyarakat akan kemudahan berbelanja. Berdasarkan observasi di FamilyMart masih terdapat keluhan yang disampaikan oleh konsumen terkait pelayanan dan pengalaman yang ada. Penelitian ini…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003252&year=2025&title=pengaruh-kualitas-pelayanan-dan-pengalaman-pelanggan-terhadap-minat-beli-ulang-pada-familymart-soekarno-hatta-kota-malang",{"id":38,"source":7,"branch":8,"branch_name":8,"title":39,"authors":40,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":42,"availability":8,"url":43},"repo-dspace000003246","Pengaruh Kualitas Pelayanan dan Digital Payment Terhadap Kepuasan Konsumen Metro Swalayan Kota Malang",[41],"Nimas Rahayu Sri Wilujeng","Pertumbuhan industri ritel di Indonesia yang pesat memotivasi pelaku usaha untuk berinovasi, terutama dalam meningkatkan kualitas pelayanan dan menggunakan pembayaran digital. Metro Swalayan Kota Malang telah mengadopsi kedua hal ini untuk meningkatkan kepuasan konsumen. 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Penelitian ini bertujuan mengetahui…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003218&year=2025&title=pengaruh-kualitas-pelayanan-dan-kualitas-produk-terhadap-kepuasan-konsumen-di-planet-ban-kota-malang",{"id":52,"source":7,"branch":8,"branch_name":8,"title":53,"authors":54,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":56,"availability":8,"url":57},"repo-dspace000003193","Pengaruh Kualitas Pelayanan dan Keragaman Produk Terhadap Kepuasan Pelanggan UMKM Morfeen di Kota Malang",[55],"Yofianda Harwin Diara","Industri kreatif berkembang pesat, termasuk bisnis kaos distro di bidang fashion. UMKM Morfeen di Kota Malang merupakan salah satu brand lokal yang mampu bertahan dalam persaingan pasar. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan keragaman produk terhadap kepuasan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003193&year=2025&title=pengaruh-kualitas-pelayanan-dan-keragaman-produk-terhadap-kepuasan-pelanggan-umkm-morfeen-di-kota-malang",{"id":59,"source":7,"branch":8,"branch_name":8,"title":60,"authors":61,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":63,"availability":8,"url":64},"repo-dspace000003175","Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Keputusan Pembelian di Perusahaan FMCG Kabupaten Malang",[62],"Shafira Sukma Hidayati","Perusahaan distributor menghadapi tantangan untuk Perusahaan distributor menghadapi tantangan untuk mempertahankan dan memperluas pangsa pasar mereka pada era persaingan bisnis yang semakin ketat, terutama di sektor perusahaan distributor FMCG (Fast Moving Consumer Goods). 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Permintaan akan penginapan yang mampu memberikan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003155&year=2025&title=pengaruh-kualitas-pelayanan-dan-promosi-penjualan-terhadap-kepuasan-pelanggan-pada-hotel-di-best-sport-wisata-batu",{"id":73,"source":7,"branch":8,"branch_name":8,"title":74,"authors":75,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":77,"availability":8,"url":78},"repo-dspace000003153","Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Konsumen di Malang Skylan",[76],"Rahmad Alfianto","Pertumbuhan sektor wisata di Indonesia, terutama di Jawa Timur, menunjukkan perkembangan yang signifikan dalam beberapa tahun terakhir. Pertumbuhan ini mendorong pengelolaan tempat wisata menjadi lebih profesional dan kreatif, terutama dalam penyediaan fasilitas dan kualitas layanan untuk…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003153&year=2025&title=pengaruh-fasilitas-dan-kualitas-pelayanan-terhadap-kepuasan-konsumen-di-malang-skylan",{"id":80,"source":7,"branch":8,"branch_name":8,"title":81,"authors":82,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":84,"availability":8,"url":85},"repo-dspace000003148","Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan PT KAI Tipe Eksekutif (Studi Pada Mahasiswa di Malang Raya)",[83],"Viona Aprilyony","Indonesia mengalami kemajuan besar di berbagai bidang salah satunya transportasi yang terus berevolusi seiring berjalanya waktu. PT KAI merupakan salah satu moda transportasi yang menghadapi tantangan besar untuk tetap menjadi pilihan utama bagi masyarakat. Penelitian ini bertujuan untuk mengetahui…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003148&year=2025&title=pengaruh-kualitas-pelayanan-dan-harga-terhadap-kepuasan-pelanggan-pt-kai-tipe-eksekutif-studi-pada-mahasiswa-di-malang-raya",{"id":87,"source":7,"branch":8,"branch_name":8,"title":88,"authors":89,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":91,"availability":8,"url":92},"repo-dspace000003138","Pengaruh Kualitas Pelayanan dan Electronic Word of Mouth Terhadap Keputusan Pembelian di Ijen View Hotel Resort & Restaurant Kabupaten Bondowoso",[90],"Farihatun Nafisah","Perkembangan pesat dalam industri perhotelan mendorong banyaknya pelaku bisnis perhotelan untuk terus bersaing dengan kompetitor. Berdasarkan rekomendasi hotel di Bondowoso, Ijen View Hotel menjadi rekomendasi hotel paling diminati di kabupaten Bondowoso. Semua itu didapatkan karena Ijen View Hotel…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003138&year=2025&title=pengaruh-kualitas-pelayanan-dan-electronic-word-of-mouth-terhadap-keputusan-pembelian-di-ijen-view-hotel-resort-restaurant-kabupaten-bondowoso",{"id":94,"source":7,"branch":8,"branch_name":8,"title":95,"authors":96,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":98,"availability":8,"url":99},"repo-dspace000003126","Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Kepuasan Pelanggan Pada UMKM Seblak Gondez Kepanjen Kabupaten Malang",[97],"Azizah Suci Rohmawati","Penelitian ini mengkaji pengaruh kualitas pelayanan dan nilai pelanggan terhadap kepuasan pelanggan di Seblak Gondez, UMKM di Kepanjen, Kabupaten Malang. Meskipun kedua faktor tersebut sangat penting untuk memastikan pengalaman berbelanja yang memuaskan, pengamatan menunjukkan bahwa UMKM tersebut…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003126&year=2025&title=pengaruh-kualitas-pelayanan-dan-nilai-pelanggan-terhadap-kepuasan-pelanggan-pada-umkm-seblak-gondez-kepanjen-kabupaten-malang",{"id":101,"source":7,"branch":8,"branch_name":8,"title":102,"authors":103,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":105,"availability":8,"url":106},"repo-dspace000003096","Pengaruh Kualitas Pelayanan dan Program Potongan Harga Terhadap Kepuasan Pelanggan Pada Toko Ritel Raffa Mart Mojokerto",[104],"Luluk Fajriatul Tarwiyah","Toko Ritel Raffa Mart merupakan Toko Ritel Modern yang berusaha untuk menciptakan kualitas pelayanan yang baik dan mencoba menerapkan program potongan harga untuk dapat memberikan kepuasan kepada pelanggan. Sejalan dengan ini, Toko Ritel Raffa Mart Mojokerto dipacu untuk dapat memberikan kualitas…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003096&year=2025&title=pengaruh-kualitas-pelayanan-dan-program-potongan-harga-terhadap-kepuasan-pelanggan-pada-toko-ritel-raffa-mart-mojokerto",{"id":108,"source":7,"branch":8,"branch_name":8,"title":109,"authors":110,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":112,"availability":8,"url":113},"repo-dspace000003076","Pengaruh Kualitas Pelayanan dan Digital Marketing Terhadap Kepuasan Pelanggan dalam Penggunaan Jasa Ekspedisi di PT. Pos Indonesia (Persero) Kota Malang",[111],"Wildan Habibie Abdullah","Penelitian ini mengkaji dampak kualitas layanan dan pemasaran digital terhadap kepuasan pelanggan dalam sektor jasa ekspedisi, dengan fokus pada PT. Pos Indonesia (Persero) KCU Kota Malang. Dalam industri logistik yang sangat kompetitif, kepuasan pelanggan merupakan indikator keberhasilan yang…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003076&year=2025&title=pengaruh-kualitas-pelayanan-dan-digital-marketing-terhadap-kepuasan-pelanggan-dalam-penggunaan-jasa-ekspedisi-di-pt-pos-indonesia-persero-kota-malang",{"id":115,"source":7,"branch":8,"branch_name":8,"title":116,"authors":117,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":119,"availability":8,"url":120},"repo-dspace000003054","Pengaruh Kualitas Pelayanan dan Electronic Word Of Mouth Terhadap Keputusan Pembelian di Rayz UMM Hotel Malang",[118],"Ika Fadila Ayu Lestari","Pertumbuhan ekonomi di berbagai belahan dunia, termasuk Indonesia, telah menunjukkan perkembangan yang pesat. Salah satu sektor yang paling menjanjikan adalah industri perhotelan, yang didukung oleh kekayaan warisan budaya Indonesia dan kondisi ekonomi yang menguntungkan. Hotel memiliki peran…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003054&year=2025&title=pengaruh-kualitas-pelayanan-dan-electronic-word-of-mouth-terhadap-keputusan-pembelian-di-rayz-umm-hotel-malang",{"id":122,"source":7,"branch":8,"branch_name":8,"title":123,"authors":124,"publisher":8,"year":12,"type":126,"call_number":8,"isbn":8,"cover":8,"abstract":127,"availability":8,"url":128},"repo-dspace000001968","Analisis Kualitas Pelayanan Event Organizer Bagian Marketing Communication Lippo Plaza Batu",[125],"Muhammad Fahmi Albana","Tugas Akhir (D3)","Penelitian ini bertujuan untuk menganalisis kualitas pelayanan Event Organizer (EO) yang berada di bawah koordinasi bagian Marketing Communication (Marcom) Lippo Plaza Batu. Fokus penelitian diarahkan pada sepuluh indikator pelayanan, meliputi kesesuaian pelaksanaan acara dengan perjanjian…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000001968&year=2025&title=analisis-kualitas-pelayanan-event-organizer-bagian-marketing-communication-lippo-plaza-batu",{"id":130,"source":7,"branch":8,"branch_name":8,"title":131,"authors":132,"publisher":8,"year":12,"type":126,"call_number":8,"isbn":8,"cover":8,"abstract":134,"availability":8,"url":135},"repo-dspace000001910","Pengaruh Kompetensi Customer Service terhadap Kualitas Pelayanan di Indosat Ooredoo Malang",[133],"Dhea Khafifah Syahrani","Kompetensi customer service merupakan salah satu faktor penting dalam meningkatkan kualitas pelayanan kepada pelanggan, khususnya di perusahaan telekomunikasi seperti Indosat Ooredoo Malang. Permasalahan yang ditemukan di lapangan meliputi kurangnya kemampuan teknis dan soft skills pada beberapa…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000001910&year=2025&title=pengaruh-kompetensi-customer-service-terhadap-kualitas-pelayanan-di-indosat-ooredoo-malang",{"id":137,"source":7,"branch":8,"branch_name":8,"title":138,"authors":139,"publisher":8,"year":141,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":142,"availability":8,"url":143},"repo-dspace000003196","Pengaruh Store Atmosphere Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Di Deliwafa Store Cabang Gajayana Kota Malang",[140],"Nabila Ruby Oktilla",2024,"Kemajuan teknologi akhir-akhir ini telah memicu perubahan yang cukup signifikan di dalam industri ritel. Industri ritel modern shopping good seperti Deliwafa Store cabang Gajayana Kota Malang ini menarik perhatian warga Kota Malang dengan suasana toko yang cheerfull dan pelayanan yang bagus…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003196&year=2024&title=pengaruh-store-atmosphere-dan-kualitas-pelayanan-terhadap-loyalitas-pelanggan-di-deliwafa-store-cabang-gajayana-kota-malang",{"id":145,"source":7,"branch":8,"branch_name":8,"title":146,"authors":147,"publisher":8,"year":141,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":149,"availability":8,"url":150},"repo-dspace000003167","Pengaruh Pengalaman Pelanggan Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Pada Minimarket Lawson Jalan Soekarno Hatta Kota Malang",[148],"Evellin OktaVina Nike Dewanto","Para pelaku usaha dalam industri mulaimenyadari bahwa menciptakan pelanggan yang loyal tidaklah mudah untuk mencapai tujuan dari bisnis itu sendiri. Memberikan kepuasan kepada pelanggan dapat memenuhi kebutuhan, keinginan, dan harapan mereka merupakan hal yang sangat penting bagi pelaku usaha…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000003167&year=2024&title=pengaruh-pengalaman-pelanggan-dan-kualitas-layanan-terhadap-kepuasan-pelanggan-pada-minimarket-lawson-jalan-soekarno-hatta-kota-malang",{"page":152,"per_page":153,"total":154,"last_page":155,"filter":156,"label":159},1,20,84,5,{"subject":157},{"slug":158,"name":159},"kualitas-pelayanan","Kualitas Pelayanan",[161,184,201],[162,168,172,176,180],{"id":163,"parent":164,"target":165,"content":166,"title":166,"url":167},2500,"0","","Polinema 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