[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"ssr-repo-browse-{\"subject\":\"pelayanan-prima\",\"page\":1}":3,"menu-footer-id":154,"menu-main-id":216},{"rows":4,"meta":145},[5,16,23,30,38,45,52,59,66,73,80,87,94,101,108,115,121,127,133,139],{"id":6,"source":7,"branch":8,"branch_name":8,"title":9,"authors":10,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":14,"availability":8,"url":15},"repo-dspace000002107","repo",null,"Analisis Penerapan Pelayanan Prima terhadap Kepuasan Pelanggan di PT Werbel Indonesia Services Kota Malang",[11],"Safira Kintan. A",2025,"Tugas Akhir (D3)","Studi ini menyoroti masalah kesenjangan antara harapan pelanggan dan persepsi terhadap pelayanan prima di PT Werbel Indonesia Services Kota Malang. Tujuannya adalah untuk menganalisis dampak penerapan layanan yang sangat baik pada kepuasan pelanggan. Tujuan penelitian termasuk mengidentifikasi…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000002107&year=2025&title=analisis-penerapan-pelayanan-prima-terhadap-kepuasan-pelanggan-di-pt-werbel-indonesia-services-kota-malang",{"id":17,"source":7,"branch":8,"branch_name":8,"title":18,"authors":19,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":21,"availability":8,"url":22},"repo-dspace000002051","Analisis Kualitas Pelayanan Prima dalam Meningkatkan Kepuasan Pelanggan Pada Perusahaan Jasa (Studi pada Customer Service Malang Town Square)",[20],"Devi Oktavia Uno","Pusat perbelanjaan sebagai sektor jasa menghadapi tantangan untuk mempertahankan kepuasan pelanggan di tengah persaingan bisnis yang semakin ketat. Salah satu upaya yang dilakukan adalah melalui penerapan pelayanan prima oleh petugas Customer Service sebagai garda terdepan dalam interaksi dengan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000002051&year=2025&title=analisis-kualitas-pelayanan-prima-dalam-meningkatkan-kepuasan-pelanggan-pada-perusahaan-jasa-studi-pada-customer-service-malang-town-square",{"id":24,"source":7,"branch":8,"branch_name":8,"title":25,"authors":26,"publisher":8,"year":12,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":28,"availability":8,"url":29},"repo-dspace000001949","Implementasi Pelayanan Prima Customer Service pada PT Bank Muamalat Indonesia KCP Sumenep",[27],"Davina Endira Febrylia","Penelitian ini dilatarbelakangi oleh pentingnya pelayanan prima dalam dunia perbankan, khususnya di PT Bank Muamalat Indonesia KCP Sumenep yang berupaya membangun citra positif dan loyalitas nasabah melalui kualitas pelayanan. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000001949&year=2025&title=implementasi-pelayanan-prima-customer-service-pada-pt-bank-muamalat-indonesia-kcp-sumenep",{"id":31,"source":7,"branch":8,"branch_name":8,"title":32,"authors":33,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":36,"availability":8,"url":37},"repo-dspace000006735","Analisis Peran Customer Service Dalam Mempertahankan Citra Perusahaan Di Bank Jatim Cabang Blitar",[34],"Rudy Firmanzah",2023,"Bagi sebuah perusahaan layanan jasa perbankan, Peran customer service sebagai garda terdepan sangat penting dalam menjaga hubungan baik terhadap nasabah atau para pelanggannnya yang sekaligus bertujuan agar dapat menciptakan citra positif perusahaan. Suatu identitas citra positif perusahaan dapat…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006735&year=2023&title=analisis-peran-customer-service-dalam-mempertahankan-citra-perusahaan-di-bank-jatim-cabang-blitar",{"id":39,"source":7,"branch":8,"branch_name":8,"title":40,"authors":41,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":43,"availability":8,"url":44},"repo-dspace000006694","Analisis Penerapan Etiket Menerima Tamu Di Bagian Resepsionis Untuk Meningkatkan Pelayanan Prima Di Hotel Solaris Malang",[42],"Naufal Ahmad Ilhami A'dhom","Hotel merupakan perusahaan yang berbasis pelayanan, sehingga sudah menjadi kewajiban bagi karyawan hotel untuk memberikan kualitas pelayanan yang baik kepada para tamunya. Salah satu karyawan hotel yang paling penting adalah resepsionis karena dapat mempengaruhi para tamu untuk datang kembali ke…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006694&year=2023&title=analisis-penerapan-etiket-menerima-tamu-di-bagian-resepsionis-untuk-meningkatkan-pelayanan-prima-di-hotel-solaris-malang",{"id":46,"source":7,"branch":8,"branch_name":8,"title":47,"authors":48,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":50,"availability":8,"url":51},"repo-dspace000006691","Analisis Penerapan Pelayanan Prima Kepada Nasabah Di PT Bank Pembangunan Daerah Jawa Timur Tbk Cabang Batu",[49],"Clariza Amalia Kusumawardani","Pelayanan prima di PT Bank Pembangunan Daerah Jawa Timur Tbk Cabang Batu memiliki pengaruh besar terhadap perusahaan karena perusahaan mendapat nilai dan citra positif dari nasabah. Nasabah juga akan merasa puas dan nyaman saat sedang dilayani sehingga membuat nasabah menunjukkan sifat loyal kepada…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006691&year=2023&title=analisis-penerapan-pelayanan-prima-kepada-nasabah-di-pt-bank-pembangunan-daerah-jawa-timur-tbk-cabang-batu",{"id":53,"source":7,"branch":8,"branch_name":8,"title":54,"authors":55,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":57,"availability":8,"url":58},"repo-dspace000006690","Analisis Pelaksanaan Pelayanan Prima Bagian Pelayanan Pengaduan Di PDAM Tugu Tirta Kota Malang",[56],"Gita Ramadhanty","Pelayanan prima merupakan pelayanan terbaik yang diberikan kepada pelanggan melalui pegawai di sebuah perusahaan. Sebagai perusahaan jasa perusahaan harus mampu memberikan pelayanan yang terbaik kepada pelanggan dan dapat memuaskan pelanggan melalui pegawai bagian layanan pengaduan. Pelayanan prima…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006690&year=2023&title=analisis-pelaksanaan-pelayanan-prima-bagian-pelayanan-pengaduan-di-pdam-tugu-tirta-kota-malang",{"id":60,"source":7,"branch":8,"branch_name":8,"title":61,"authors":62,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":64,"availability":8,"url":65},"repo-dspace000006688","Pengaruh Pelayanan Prima Terhadap Kepuasan Nasabah Di PT Pegadaian (Persero) Cabang Kotalama Malang",[63],"Ajeng Herin Mardiyah","Populasi jasa keuangan (jasa gadai) yang terus bertambah baik pegadaian swasta maupun pegadaian yang dikelola oleh BUMN akan berdampak pada persaingan yang ketat. Maka dari itu perusahaan dituntut untuk meningkatkan pelayanannya agar bisa memenuhi kepuasan nasabah sehingga perusahaan mendapatkan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006688&year=2023&title=pengaruh-pelayanan-prima-terhadap-kepuasan-nasabah-di-pt-pegadaian-persero-cabang-kotalama-malang",{"id":67,"source":7,"branch":8,"branch_name":8,"title":68,"authors":69,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":71,"availability":8,"url":72},"repo-dspace000006686","Pengaruh Pelayanan Prima Terhadap Citra Perusahaan Pada Customer Service PT BPR Bank Jombang",[70],"Alif Dodi Attoillah","Di era saat ini persaingan bisnis sangat ketat. Dalam berbisnis memiliki berbagai macam cara untuk menarik minat customer dalam membeli produk atau jasa yang ditawarkan untuk mempertahankan citra sebuah perusahaan. Usaha yang dilakukan dalam menghadapi persaingan tersebut salah satunya dengan…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006686&year=2023&title=pengaruh-pelayanan-prima-terhadap-citra-perusahaan-pada-customer-service-pt-bpr-bank-jombang",{"id":74,"source":7,"branch":8,"branch_name":8,"title":75,"authors":76,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":78,"availability":8,"url":79},"repo-dspace000006649","Analisis Penerapan Pelayanan Prima Pada Tamu Di PT Asuransi Umum Bumida Malang",[77],"Desvita Namira","Pelayanan prima merupakan hal terpenting dan utama bagi setiap perusahaan yang diberikan kepada tamu\u002Fpelanggan, hal ini untuk menumbuhkan citra baik perusahaan kepada tamu\u002Fpelanggan. Penerapan pelayana prima yang diberikan PT asuransi Umum Bumida masih belum maksimal. Hal tersebut dapat dilihat…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006649&year=2023&title=analisis-penerapan-pelayanan-prima-pada-tamu-di-pt-asuransi-umum-bumida-malang",{"id":81,"source":7,"branch":8,"branch_name":8,"title":82,"authors":83,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":85,"availability":8,"url":86},"repo-dspace000006559","Pengaruh Pelayanan Prima Customer Service Terhadap Citra Perusahaan Pada Stasiun Blitar Pt Kereta Api Indonesia (Persero) Daop 7 Madiun",[84],"Desinta Dwi Fitriani","Setiap perusahaan mempunyai berbagai cara untuk menarik minat pelanggan agar menggunakan produk atau jasa yang ditawarkan oleh perusahaan. Salah satu cara tersebut adalah dengan memberikan pelayanan prima kepada pelanggan. Customer service merupakan bagian yang sering berkomunikasi secara langsung…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006559&year=2023&title=pengaruh-pelayanan-prima-customer-service-terhadap-citra-perusahaan-pada-stasiun-blitar-pt-kereta-api-indonesia-persero-daop-7-madiun",{"id":88,"source":7,"branch":8,"branch_name":8,"title":89,"authors":90,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":92,"availability":8,"url":93},"repo-dspace000006527","Peranan Resepsionis Dalam Menunjang Pelayanan Prima Di Rayz UMM Hotel Malang",[91],"Adine Ananda Ahmadia Jafar","Resepsionis merupakan ujung tombak sebuah hotel, karena citra sebuah hotel dapat dilihat dari kinerja resepsionisnya. Peran resepsionis yang dianggap paling berat adalah dalam memberikan pelayanan yang prima untuk membentuk kesan positif kepada tamu. Tujuan dari penelitian ini adalah untuk…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006527&year=2023&title=peranan-resepsionis-dalam-menunjang-pelayanan-prima-di-rayz-umm-hotel-malang",{"id":95,"source":7,"branch":8,"branch_name":8,"title":96,"authors":97,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":99,"availability":8,"url":100},"repo-dspace000006515","Analisis Peran Resepsionis Dalam Memberikan Pelayanan Prima Di Dinas Penanaman Modal Dan Perizinan Terpadu Satu Pintu (DPMPTSP) Kota Kediri",[98],"Audita Arie Nur Budi","Salah satu bagian terpenting dari sebuah pelayanan publik adalah front desk atau dikenal juga dengan sebutan “Front office”. Front desk ataupun biasa disebut resepsionis memiliki peran penting dalam menunjang bagaimana pelayanan akan bisa maksimal karena biasa berhubungan langsung dengan masyarakat…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006515&year=2023&title=analisis-peran-resepsionis-dalam-memberikan-pelayanan-prima-di-dinas-penanaman-modal-dan-perizinan-terpadu-satu-pintu-dpmptsp-kota-kediri",{"id":102,"source":7,"branch":8,"branch_name":8,"title":103,"authors":104,"publisher":8,"year":35,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":106,"availability":8,"url":107},"repo-dspace000006424","Analisis Pelayanan Prima Pada Frontliner Di PT Pegadaian Cp Pandaan",[105],"Rizky Ramadhani","Perusahaan jasa kini dituntut mampu memberikan pelayanan prima kepada pelanggannya untuk mempertahankan posisi pasarnya ditengah persaingan perkembangan dunia bisnis yang semakin ketat. Begitu pula dengan PT Pegadaian CP Pandaan sebagai salah satu badan usaha yang bergerak di bidang jasa juga harus…","https:\u002F\u002Frepository.polinema.ac.id\u002Fcollection\u002Fdetail?id=dspace000006424&year=2023&title=analisis-pelayanan-prima-pada-frontliner-di-pt-pegadaian-cp-pandaan",{"id":109,"source":7,"branch":8,"branch_name":8,"title":110,"authors":111,"publisher":8,"year":113,"type":13,"call_number":8,"isbn":8,"cover":8,"abstract":8,"availability":8,"url":114},"repo-Doc202302000268","Pengaruh Pelayanan Prima Terhadap Citra Perusahaan PT Bank Rakyat Indonesia Kantor Cabang Malang Martadinata",[112],"Cici 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