Service management: operations, strategy, information technology 6th edition

Deskripsi

This edition continues to acknowledge and emphasize the essentials uniqueness of service management. These are some keys features:rn-The integration of technology, operations, and human behavior is recognized as central to effective service management.rn-Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a globel environment.rn-Each chapter has a preview, a clossing summary, key terms and definitions, service benchmark, topics for discussion, an interractive exercises when appropiate, and one or more cases.

Subjek

Detail

Penerbit

McGraw-Hill

Tahun

2008

Edisi

6

ISBN

978-007-126346-7

Kolasi

xvii, 537 hal.; ind.; ill.; 27,5 cm

Bahasa

English

Klasifikasi

658