Customer Satisfaction

Pengaruh Service Quality dan Brand Trust Terhadap Customer Satisfaction Pada Travel Umrah & Haji Sahabat Zamzam Indonesia (Studi Pada Jamaah Travel Umrah dan Haji Sahabat Zamzam Indonesia)

Service quality dan brand trust merupakan dua faktor penting yang mempengaruhi tingkat customer satisfaction, terutama dalam industri jasa seperti travel umrah dan haji. Customer satisfaction menjadi indikator keberhasilan perusahaan dalam memenuhi ekspektasi jamaah. Sahabat Zamzam Indonesia…

The Influence of Perceived Ease of Use and E-Service Quality on Customer Satisfaction at Mcdonald’s MT Haryono Malang

Technological advancements in the digital era have driven a major transformation in the fast-food industry, including in Indonesia. The digitalization of services, such as food ordering applications, has become a key strategy in enhancing customer satisfaction. This study aims to examine the…

Factors Affecting Customer Satisfaction In 99 Speedmart Store: A Study In Seksyen 13, Shah Alam Selangor

The Malaysian supermarket industry faces intense competition significant growth, necessitating an understanding of customer needs and preferences to achieve satisfaction and establish market leadership. Supermarket must prioritize key determinants of customer satisfaction, such as price, location…

Relationship Of Price, Product Quality, Service Quality, Environment, And Customer Satisfaction: An Empirical Evidence Of A Waroeng Campus Nasi Bajet, Shah Alam, Selangor

In the business restaurant, the level of competition is so tight that customer satisfaction is the top priority so that a business can compete and even dominate market share, this is also done by waroeng nasi bajet campus, a place to eat that offers various types of food at affordable prices…

The Influence Of Product Quality And Service Quality On Customer Satisfaction At Marsalia Embroidery In Malang City

In this modern era, business is one of the main pillars in the economy and social growth. One of the growing businesses in Indonesia today is the fashion business. Marsalia Embroidery is one of the fashion businesses located in Malang City. This study aims to analyze the effect of product quality…

Pengaruh Experiential Marketing Dan Brand Image Terhadap Customer Satisfaction Pada Toko Aster Kosmetik Kota Malang

Peningkatan jumlah toko kosmetik di Malang menyebabkan persaingan yang ketat, dan membuat perusahaan harus terus mengembangkan strateginya. Oleh karena itu, perusahaan dipacu untuk dapat meningkatkan Experiential Marketing dan Brand Image kepada pelanggan. Penelitian ini bertujuan untuk…

Pengaruh Destination Image Dan Customer Satisfaction Terhadap Behavioral Intention Di Jawa Timur Park 1 Kota Batu

Persaingan dalam industri pariwisata saat ini mengharuskan pengelola destinasi wisata untuk menawarkan keunikan, daya tarik khusus, dan bahkan memperbaiki pelayanan mereka agar mampu menarik minat, menambah kepuasan wisatawan, dan memenangkan persaingan dengan detinasi lainnya. Jumlah wisatawan…

Analisis Pelaksanaan Pelayanan Customer Service Untuk Memenuhi Kepuasan Konsumen Pada PT Bank Rakyat Indonesia (Persero) Tbk. Kanca Malang Soekarno Hatta